Shipping policy

Our commitment is to provide you with a seamless shopping experience, from browsing our website to the moment your package arrives at your doorstep. Our shipping policy is detailed below, so you can know just what to expect:

🚚 Free Shipping:
We are thrilled to offer free shipping on all orders over $50. There’s no need for any special codes; simply shop and enjoy!

🌍 International Shipping:
No matter where you are in the world, we want you to experience the beauty of Japanese products. We are proud to provide international shipping to our customers.

⏳ Shipping Time:
While we strive to process and ship your order as quickly as possible, please allow an average of 10-24 days for delivery. This time frame factors in product handling, packaging, and international transit. We appreciate your patience.

📍 Tracking Information:
Stay informed about your order's journey! Once your order has been dispatched, you will receive a confirmation email that includes your tracking number. This will allow you to monitor the progress of your package and anticipate its arrival.

💼 Customs & Import Taxes:
For international shipments, please be aware that customs and import taxes may apply. These charges are the buyer's responsibility and are not included in the item price or shipping cost. We advise you to check with your country's customs office to determine these additional costs.

🚫 Delivery Issues:
If you haven’t received your order within the stipulated delivery time frame, or if your product arrives damaged, please contact our Customer Service team immediately. We’re here to help and ensure you have a satisfactory shopping experience.

✏️ Changes & Cancellations:
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been shipped, we won't be able to make any changes or accept cancellations.

Thank you for choosing Japan Box. We hope our items bring joy and a touch of Japan to your home. If you have any further questions or need assistance, please don’t hesitate to get in touch with our dedicated team.

Happy shopping! 🌸